Privacy Policy

01Information We Collect

Information You Provide to Us

We collect information you voluntarily give us when you request an estimate, schedule a consultation, apply for financing, or otherwise contact us. This may include:

• Your name, email address, phone number, and property or mailing address
• Details about your project, home, and the services you're interested in
• Information you include in messages, forms, or booking requests
• Any other information you choose to provide in your communications with us

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, referring website, and the dates and times of your visits. This information is collected through cookies and similar technologies (see Section 04).

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule estimates or consultations
• Provide, perform, and manage our construction and remodeling services
• Process financing inquiries through our lending partner
• Communicate with you by phone, email, or text about your project and our services
• Send you updates, promotions, or marketing messages where permitted (you may opt out at any time)
• Operate, maintain, and improve our website and customer experience
• Comply with legal obligations and protect our rights, property, and safety

03How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business and serve you, including with:

• Service providers who support our operations, such as our customer relationship management (CRM) and marketing platform, scheduling and form tools, hosting providers, and analytics providers
• Financing partners (for example, Acorn Finance) when you choose to apply for or inquire about financing
• Trade partners and subcontractors when necessary to estimate, design, or complete your project
• Legal and safety recipients when required by law, subpoena, or to protect the rights, property, or safety of Altec, our customers, or others
• Business transfers in connection with a merger, acquisition, financing, or sale of company assets

Third parties who receive your information are expected to handle it in accordance with applicable law and their own privacy practices.

04Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how visitors use the site, and support our marketing. Some cookies are necessary for the site to function; others help us measure performance and reach.

Most web browsers let you control or disable cookies through their settings. If you disable cookies, some features of the site may not work as intended. We may also use analytics and advertising services that set their own cookies; their use of information is governed by their respective privacy policies.

05Text Messages & Marketing Communications

If you provide your phone number and consent, we may contact you by SMS/text message about your project, appointments, estimates, and (where permitted) promotions. Consent to receive text messages is not a condition of purchasing any service.

• Message frequency varies. Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP. For help, reply HELP.
• You can unsubscribe from marketing emails using the "unsubscribe" link in any message, or by contacting us directly.

Opting out of marketing communications does not affect service-related messages we may need to send you about an active project.

06Third-Party Services & Links

Our website may use third-party platforms (such as our website and CRM provider, scheduling tools, financing partners, and analytics services) and may link to third-party websites. We are not responsible for the privacy practices or content of websites or services we do not operate. We encourage you to review the privacy policies of any third party before providing them with your information.

07Data Retention

We retain personal information for as long as needed to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

08Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

09Your Privacy Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information, subject to legal exceptions
• Opt out of marketing emails and text messages

To exercise any of these choices, contact us using the details in Section 13. We will respond in accordance with applicable law.

10California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with certain rights regarding your personal information, including the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to correct inaccurate information; and the right not to be discriminated against for exercising your rights.

We do not sell or share your personal information as those terms are defined under California law. To exercise your California privacy rights, contact us using the details below. We will verify your request and respond as required by law. You may also designate an authorized agent to make a request on your behalf.

11Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page, and your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: